Legal and policies
Every agreement that governs Managed Cloud, written for customers who own a perpetual licence and pay a recurring fee for us to run it. These are not the terms published at stockovaa.com, which cover a different product on a different commercial basis.
- Terms of ServiceThe agreement itself. What your perpetual licence covers, what the service fee buys, and what happens if the service lapses.Last updated
- Service Level AgreementUptime, backups, restores, certificates, patching and support response targets, with the credits payable if we miss.Last updated
- Refund PolicyWhich payments can be refunded and which cannot, and why a licence fee and a service fee are treated differently.Last updated
- Acceptable Use PolicyWhat you may and may not run on your instance, including custom code, outbound email and capacity.Last updated
- Privacy PolicyWhat we hold about you as our customer, why, who else sees it, and how long we keep it.Last updated
- Data Processing AgreementThe processor terms for the personal data inside your instance, including the access our engineers hold.Last updated
- Cookie PolicyWhat this site and the portal store on your device, and why your own instance needs its own notice.Last updated
Need a countersigned copy for your records, or want your own counsel to review a schedule before you sign? Say so on the enquiry form and we will arrange it.